January 31, 2023

AI-powered Personalization: How E-commerce Companies are Using Machine Learning to Deliver a More Personalized Shopping Experience

Author imaage
Shyam N.
Co-founder, Zevi
AI-powered Personalization

From the creation of the first big departmental store in 1838 to the rise of online shopping in the late 20th century, each new development has changed how we shop and opened up new business opportunities.

We live in an age of unprecedented technological advancement, where new technologies are constantly emerging to revolutionize how we shop. 

Imagine shopping for clothes online and having the virtual fitting room recommend styles and sizes based on your body type and personal preferences. Or imagine browsing through an endless virtual storefront, with algorithms curating recommendations for you based on your previous purchases and browsing history.

The most exciting of these technologies is artificial intelligence (AI) – from personalized product recommendations to automated customer service – AI has the potential to revolutionize the way businesses interact with their customers and streamline their operations.

To understand how AI is changing eCommerce, it's helpful to think about the different stages of the shopping experience. 

In the beginning, there's the discovery phase, when shoppers are searching for products that meet their needs. Here, AI can help by analyzing data on customer behavior and preferences to recommend products that are more likely to be of interest.

Once a shopper has found a product they're interested in, the next step is the evaluation phase, where people decide whether to make a purchase. AI can help by providing personalized product recommendations, displaying relevant ads, and answering questions through chatbots or virtual assistants.

Finally, there's the purchase phase, where the shopper completes the transaction and receives the product. Here, AI can help optimize the supply chain and improve warehouse and inventory management, leading to faster and more efficient delivery.

Personalization with Ai

Revolutionize your eCommerce game with AI and ML

1. Make personalization powerful 

From targeted advertising to product recommendation – AI takes personalization to the next level.

By analyzing a customer's past purchases, browsing history, and other data points, AI can help businesses create customized experiences for each individual shopper. 

For example, a customer has purchased several outdoor adventure gear items in the past. In that case, an AI-powered recommendation engine might suggest additional outdoor gear items, such as a new tent or sleeping bag. 

Consumers want more personalization, but most don’t want to or are wary of sharing their personal information. Artificial intelligence (AI) can solve this challenge, as it can provide personalized experiences without requiring businesses to collect and store large amounts of personal data. AI algorithms can analyze already available data, such as a user's past interactions with a website or app, to create personalized experiences without needing to collect additional personal information. 

2. Make your site search intuitive with AI

Using natural language processing and other AI technologies, you can create search algorithms that can understand the intent behind a customer's search query and provide  personalized search experiences and accurate results.

With a fully optimized site search, your customers will be able to find exactly what they are looking for in seconds, leading to a more seamless and enjoyable shopping experience. 

Additionally, other forms of search, such as visual, conversational, and voice search, can also be enhanced with AI technologies. 

Visual search, for example, allows customers to search for products by uploading a photo or video of the item they want. Conversational search allows customers to interact with a chatbot or other AI system to search for products using natural language. And with the rise of voice-activated assistants such as Amazon's Alexa, more and more customers are using voice search to find products online.

Additionally, by using AI to analyze customer search data, you gain valuable insights into what your customers are looking for and how they interact with your site.

3. Chatbots are the future of customer care

A personal shopping assistant and customer care agent in one – instant, personalized assistance anytime, anywhere. 

Integrating call center CRM into these AI-powered systems further enhances customer service efficiency and also allows you to provide faster and more accurate responses to customer inquiries.

Chatbots and other AI-powered systems can handle a wide range of tasks, from handling routine inquiries and complaints and providing product recommendations to processing orders and handling returns. By automating these routine tasks, you can free up your human customer service representatives to focus on more complex and sensitive issues.

4. Streamline workflows with AI

AI can also be used to streamline eCommerce operations through the use of automation platforms. These platforms utilize ML algorithms to analyze data and identify the most efficient processes and options for various tasks.

For example, an ML algorithm could be used to analyze data on shipping times and costs to identify the most efficient fulfillment options for each order. By analyzing factors such as the customer's location, the order's size and weight, and the available shipping carriers, the algorithm can identify the optimal fulfillment option that will minimize shipping costs and delivery times.

5. Unlock your data with AI applications

For online businesses, data is constantly being generated through customer interactions, such as browsing and purchasing behavior, as well as through feedback and reviews. However, the sheer volume of data can be overwhelming, and it’s hard to make sense of it all.

You might need more resources or know-how to turn that raw data into actionable information; this is where AI steps in. You can identify patterns, optimize your processes, and maximize efficiency using AI-powered systems.

With AI, you can:


Artificial intelligence will revolutionize our online shopping, making the digital shopping experience more seamless and personalized than ever before. 

Whether it's browsing for the latest fashion trends or searching for the perfect gift for a loved one, AI has a critical role to play in making your customers' shopping journey more convenient and enjoyable.

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